DELIVERING SATISFACTION AND SERVICE QUALITY - HERNON, PETER., PETER HERNON, JOHN R. WH

"Step-by-step, Delivering Satisfaction and Service Quality will show you how to implement a unique and effective customer service plan that ensures the satisfaction and loyalty of your customers. Written by two experts, this resource will help you to understand the expectations of your customers; devise a customized plan that directly relates to customer needs; and use technology to achieve your goals, analyze your data, and present your results." "In a time when information needs are changing every day, Delivering Satisfaction and Service Quality offers practical and proven strategies for building long-term loyalty to the library."--Jacket. Learn More...

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Discover comprehensive information about Delivering Satisfaction And Service Quality by Hernon, Peter., Peter Hernon, John R. Whitman. Renowned as a Management classic, this work continues to inspire readers worldwide.Our platform provides structured metadata including author background, publication records, subject categories, genre tags, cover images, and more — all carefully curated and securely stored for easy access.

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